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Shipping Policy


 

SHIPPING COST:
For our global customers - shipping depends on the weight of the item. You can look at the approximate shipping cost.The actual shipping costs will be displayed on the checkout page.Actual shipping fee will be displayed at the check-out.The weight set to each item may differ from its actual weight. Even if the set weight is lighter than the actual weight, we will not refund for the difference in the shipping fee.


SHIPPING:
We offer two different shipping methods:
1. EMS (fast and expensive)
2. SAL (slower than EMS and medium price) *There are some countries where tracking of delivery status is not possible. It takes from 2 weeks to 1 month to be able to start tracking the shipping status. Also, some countries do not allow insurance to be applied on the shipping item.

All of our shipments are handled by Japan Post.
Your items will be carefully packaged.
Therefore, the weight is a bit heavy.

TRACKING AND INSURANCE:
In EMS, tracking of all shipments is included for your peace of mind.We pay insurance fee for the shipping item.For items sent by SAL, you won't be able to track its delivery status immediately; usually it takes from 2 weeks to 1 month to be able to start tracking it. Also, some countries do not allow insurance to be applied on the shipping item.

PROCESSING TIME:
Please check the delivery time of each artwork. Artworks already framed will take about a week to ship.For products that need framing process after we receive your order, it will take approximately 1 month until shipment starts.We do not process orders on weekends or Japanese holidays.


SHIPPING TIME:
1. EMS: 2-5 days after shipping
2. SAL: 7-14 days after shipping
In some cases, especially during busy seasons like Christmas or New Year, delivery and handling may take some time.

Potential delays caused by customs are not included in the estimated transit time. If you live in a country with tight tariffs, take some additional time for customs clearance.

As the shipping is not a service of 黒棘-kokkyoku but the postal services, delays caused by the post office or customs do not give right to any kind of compensation, suspension or cancellation.

If your shipment takes considerably longer than expected to arrive, please keep your tracking number handy, and contact us and your local post office. If your shipment is already at the post office or can not move at customs inspection, the tracking status may not be updated correctly.

TARIFFS AND OTHER TAXES IMPOSED ON IMPORTS(VAT etc):
Because we ship your order directly from Japan, there is a possibility that you will have to pay tariffs and other taxes imposed on imports in your country. These charges are your responsibility as you are importing goods into your country.We recommend that you check the tax before purchasing.

 

PACKING METHOD
Artwork is shipped in a ruggedly protected cardboard box.For large-sized, paper-based artworks, we will wrap it around hard tube before packing it inside cardboard box for shipping.We strongly recommend you to take it to your local paint framing shop once you receive the wrapped artwork that you ordered from us. The best way is to take your newly purchased artwork to the paint framing shop that has extensive knowledge and techniques on paper-based artwork.Do not leave your purchased artwork untreated after the delivery, because there will be a possibility for it to get stain or mold.

 

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