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FAQ


Can you ship overseas?

・The countries where we can deliver are limited.HerePlease check with. The countries where we cannot deliver are high tariffs and internal taxes, and we cannot track the delivery. Also, some large items may not be shipped overseas, so please check each item.

 

Please tell me the shipping method.

・(In Japan) We will deliver by courier. Large pieces that cannot be delivered by courier will be delivered by other means or by Kuroto or the artist directly.

・(Outside Japan) Ships by EMS or SAL. You can select it at checkout. For more informationShipping policyPlease check with. SAL is cheaper than EMS, but it takes 2 weeks to 1 month to confirm tracking. EMS is recommended for expensive items. Large pieces are peeled from the canvas, wrapped in a hard pipe, placed in a cardboard box and shipped. However, there are still works that cannot be shipped. Please be careful not to accidentally place an order for a work that cannot be shipped overseas, as it is described as "Sale only in Japan". If you accidentally place an order,24Please inform us of cancellation within the time.

 

How much does it cost to ship?

・Free in Japan.

・Outside Japan, the shipping fee will be displayed at checkout. OrShipping costPlease check the standard.

 

Please tell me how to pack it.

-To prevent it from getting wet, put it in a plastic bag, seal it with tape, wrap it with cushioning material, put it in a cardboard box and deliver it. For larger pieces that don't fit in a plastic bag, try another method to keep them from getting wet.

 

Some works take time to deliver, why?

・It will take some time for the framed and hanging works to be made after the purchase is confirmed.

 

Where will your work be shipped from?

・(In Japan) It will be shipped directly from Kuro spine or the artist.

・(Outside Japan) All items will be shipped from Kuro spine.

 

Can I make a bank transfer?

・If you live in Japan and have an account in Japan, you can do so. The transfer fee will be borne by the purchaser. From sending an order mail from us5Please transfer to the designated account within a day.5If it exceeds the date, it will be automatically canceled. We apologize for the inconvenience, but please order again.

*Applicant's name and transfer holder's name must be the same. When the name of the transferee and the name of the transferee are different We do not accept payment confirmation, so please contact us immediately if you make a transfer under a different name.

 

Can I pay by cash on delivery?

・I'm sorry, but I can't.

 

Can I see the work directly?

・Unfortunately not. All the works are in the hands of the artist. If you live in Japan and are50If you are considering purchasing more than 10,000 yen, please contact us in the information. You may be able to see it in some cases.

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